Call Completion Issues

Not Receiving Incoming Calls?
It is a Nationwide Problem.

 

Are you frustrated that you are not receiving some incoming long distance calls? You are not alone. It’s a nationwide problem that is affecting customers in rural areas. Many rural customers, understandably, yet mistakenly place the blame for their call completion issues on their local telephone company.  However, rather than being the fault of the local telephone company, these problems are generally caused by the route a rural call takes when transported by the network of the callers long distance or wireless company. 

 

Reported problems include:

  • The caller hears ringing but it goes to dead air once the intended receiver answers the phone

  • Unusually long call set up times, sometimes as long as 50 seconds

  • Garbled, one way or otherwise poor quality voice on completed calls

  • Inability to receive faxes

  • Missing or altered Caller ID information.

 

The problems can occur on calls originating from a variety of telephone technologies including land-line, wireless, cable, and Voice over Internet Protocol services (VoIP).

 

Ultimately, the long distance carrier of the calling customer is responsible for delivering the call to the local phone provider. Until that call is delivered, there is nothing your local phone service provider can do with the call.

 

Even though Spring Grove Communications has no control over calls that are not delivered or delivered incorrectly, we understand the level of frustration that our customers are experiencing over this problem. Our cooperative is working with several telecommunication trade associations to address this issue with the problem companies and the Federal Communications Commission (FCC). We have invested significant time and resources to advocate on behalf of our customers to have those responsible for the problem correct it.

 

Spring Grove Communications is doing everything we can to address the problem, but it is not within our power to solve. Please help us by encouraging friends and relatives that are having trouble calling you to call their long distance company and report the problem.  

What Can You Do to Help?

Encourage the person trying to call you to contact their long distance carrier to report the issue.

Document each time the problem occurs. Please included the following information:

  • The phone number attempting to call you and their long distance provider

  • If possible, identify whether the call was made on a landline phone, wireless, cable, or from a Voice over Internet Protocol provider (VoIP)

  • Your phone number

  • Date/time of call attempt

 

Document the issue and file a complaint with the FCC.

Click here for the FCC form.

 

Contact your lawmakers.

Tell them how it has affected you. Encourage them to urge the FCC to fix call completion problems for rural long-distance phone calls.

 

US Representative Tim Walz

1034 Longworth House Office

Washington, DC 20515

202-225-2472

Click Here to Email Tim

 

U.S. Senator Amy Klobuchar

302 Hart Senate Office Building

Washington, D.C. 20510

Phone: (202) 224-3244

Click Here to Email Amy

 

U.S. Senator Al Franken

309 Hart Senate Office Building 

Washington, DC 20510

(202) 224-5641

Click Here to Email Al

 

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