Support Info
Our Spring Grove office is open Monday through Friday 8am-5pm
Internet Help Desk: 507-498-3456
Email Tech Support: contactus@sgc-coop.com
Weekend Support
Our technicians are on call during weekends & holidays. For after-hours, weekend or holiday support, our Helpdesk serves as the first point of contact.
If you need assistance on evenings or weekends, please leave a message with a phone number where you can be reached. The oncall technician will contact you asap.
Internet Help Desk - 507-498-3456
Internet speed test
Click to Test Your Internet Speed
A speed test measures the performance of your Internet connection, specifically the speed at which data is transferred. Download, upload and ping (latency) help determine how quickly your Interent connection can send and receive information.
If you run a speed test and don’t get the results you are expecting, first restart your modem and computer. If that doesn’t help, check for background apps that may be running, reduce the number of connected devices and clear your browser’s cache. If none of these steps helps, give us a call. We’re happy to help.
Download - Measures how quickly data is received from the Internet to your device. It is crucial for activities like streaming videos, downloading files and browsing websites.
Upload - Measures how quickly data is sent from your device to the Internet. This is important for activities like video calls, uploading files to the cloud and posting on social media.
Ping (Latency) - Measures the time it takes for a signal to travel from your device to a server and back. Lower ping times generally are better, especially for online gaming and video calls, as they indicate faster responsiveness.