Customer How-Tos

Check below for some tips & tricks for your Internet, Phone & Television services.

Internet

  • Please check Power Outage Tips for a helpful page that describes what may happen after an outage and what you can do to keep your tech running smoothly.

  • Try unplugging your router from the wall for about 5 minutes, then plug it back in. Be sure not to press the reset button.

  • You can run a speed test at Speed Testor on your CommandIQ app. (If you don’t have the app, contact us – it’s FREE!)

  • To check if your router is the issue, unplug the Ethernet cable from your router and plug it directly into a laptop or device with an Ethernet port. If the Internet works this way, the router might be the problem. FYI, this is also the best way to get an accurate speed test.

  • For the best WiFi coverage, try to place your router in a central spot in your home. If it’s tucked away in a spot that can’t be moved, WiFi extenders can help boost the signal to other areas. Just know that things like thick walls, concrete, mirrors, and metal can weaken your WiFi signal. If you need a WiFi extender, contact our office.

Phone

  • Here’s a simple way to set up call forwarding: 

    1.  Pick up your phone and wait for a dial tone.

    2.  Dial 72 — you’ll hear a quick ‘beep-beep’ tone.

    3.  Enter the number where you want your calls to go. (Just a heads-up: if it’s a long-distance number, regular long-distance charges will apply.)

    4.  When someone answers at that number, your call forwarding is all set! 

    If no one answers or the line is busy, just hang up and try the steps again.

    Once it’s turned on, you’ll hear one short ring on your home phone each time a call is forwarded. Don’t worry — you can still make outgoing calls like normal.

    Need help? Give us a call — we’re happy to walk you through it!

  • It’s quick and easy to turn it off — here’s how:

    1. Pick up your phone and wait for a dial tone.

    2. Dial 73 — you’ll hear a ‘beep-beep’ tone letting you know it worked.

    3. Hang up. That’s it! Your calls will now ring back to your home phone like normal.

    If you have any trouble, feel free to give us a call — we’re happy to help!

An elderly man with glasses and a young boy sitting on a gray couch in a bright living room, looking at a tablet together.

GoTo>TV

  • Unplug the box from power for a few minutes, then plug it back in — this gives it a quick reset and can help clear things up.

  • You can find the most recent listings at GoTo>TV. FYI, channel lineups are dependent on which county you reside in.

  • Click this link,  BIG BUTTON REMOTE. It is a PDF instruction sheet that will guide you.  If you need assistance, we're always glad to help. 

  • Click this link, LITTLE BUTTON REMOTE. It is a PDF instruction sheet that will guide you. If you need assistance, we're always glad to help. 

  • Click this link, SILVER REMOTE. It is a PDF instruction sheet that will guide you. If you need assistance, we're always glad to help. 

  • It’s easy to get started with GoTo>TV! Just follow these simple steps:

    1. Open the App Store on your device (Firestick, Roku, or Apple TV).

    2. Search for ‘GoTo>TV”’and select the app when it appears.

    3. Download and install the GoTo>TV app.

    4. Once it’s installed, open the app. You’ll be prompted to enter your login and passphrase — these were provided to you when you signed up.

    5. Enter your login info, then click ‘Save’.

    6. The app will check your info and, once confirmed, you’ll be logged in.

    7. You’ll then see your channel guide with all your subscribed channels — and you’re ready to start watching!

    If you need help finding your login or passphrase, feel free to contact our support team. We’re happy to help!