Voice Mail Plus

Some things to know before you begin:

  • One person's mailbox is assigned the Administrator of the group greeting for your sub-mailboxes. Your group greeting directs callers to press the appropriate key to reach the individual sub-mailboxes.

  • Once the group greeting is recorded, each sub-mailbox "owner" may record a personal greeting and assign a personal PIN to make their sub-mailbox uniquely their own.

Administrator Instructions for Recording Your Group Greeting

From the phone subscribed to the service:

  1. Dial 498-MAIL (498-6245).

  2. Listen to the recording explaining that you must record a group greeting.

  3. Wait until the end of the recording, then press * to administer the group greeting.

  4. Enter your PIN and then #.

  5. Press 4 to record your group greeting.

  6. Record your greeting. When finished recording, press #. For example, "You have reached the Doe residence. To leave a message for John, press 1. To leave a message for Jane, press 2."

  7. Press 2 to keep your greeting.

 

Administrator Instructions for Changing Group Greeting

  From the phone subscribed to the service:

  1. Dial 498-MAIL (498-6245).

  2. When prompted to enter your mailbox ID, press * to administer the group greeting.

  3. Enter your PIN and then #.

  4. Press 4 to record your group greeting.

  5. Record your greeting. When finished recording, press #.

  6. Press 2 to keep your greeting.

 

Access Your Mailbox

  From the phone subscribed to the service:

  1. Dial 498-MAIL (498-6245).

  2. Enter your single digit sub-mailbox ID (1-9).

  3. If prompted, enter your PIN and then #.

  From a different phone:

  1. Dial 498-MAIL (498-6245).

  2. Enter your 10-digit mailbox number (telephone number).

  3. Enter your single digit sub-mailbox ID (1-9).

  4. Enter your PIN and then #.

 

Record Your Sub-Mailbox Greeting

  1. Access your voice mailbox.

  2. Press 9 for the mailbox setup menu.

  3. Press 1 for greeting options.

  4. Press 4 to record your greeting.

  5. Record your greeting and then press #.

  6. Press 2 to keep your greeting.

 

Change Your Sub-Mailbox PIN

  1. Access your voice mailbox.

  2. Press 9 for the mailbox setup menu.

  3. Press 2 to change your password.

  4. Enter your new password and then press #.

  5. When prompted to verify the password, enter it again and then press #.

 

Retrieve Messages from Your Sub-Mailbox

  1. Access your voice mailbox.

  2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement: "You have X new messages and X saved messages."

  3. Press 1 to listen to new messages.

  4. Press 2 to listen to saved messages.

 

When retrieving messages, you can:

PRESS 1: Play the message again.

PRESS 2: Save the message and play the next.

PRESS 3: Delete the message and play the next.

PRESS 4: Save the message as new.

PRESS 5: Reply to the message.*

PRESS 6: Forward the message to another mailbox.*

PRESS 7: Skip backward in the message.

PRESS 8: To pause the message.

PRESS 9: To skip forward in the message.

*Voice Mail package must be set to allow this capability.

 

Using Voice Mail to E-Mail

  1. Check your e-mail as you normally would.

  2. When you get a voice mail message, you will receive an email from voicemail@springgrove.coop delivered right to your inbox. The message will have an attachment.

  3. Open the attachment and your media player will play the message.

  4. If desired, save the attachment on your computer.

  5. Follow the links in the message to save or delete the message from the voice mail system.

 

  • 100 messages maximum per mailbox

  • 5 minute message lengths per message

  • New messages are kept for 60 days

  • Saved messages are kept for 90 days

  • 9 sub-mailboxes

  • Email notification (can even be sent to your mobile phone)

© 2019

Spring Grove Communications

All rights reserved

Privacy Statement